Goshen, NY, USA, Jan, 2019 -- Starting in April, Orange County will roll out a newly revamped mental health helpline, which will provide people suffering from substance abuse disorder or other mental health challenges a single number to turn to for assistance with gaining access to treatment and beginning their road to recovery.
The 24/7 hotline — 1-800-832-1200 — is one of the main initiatives of the county’s strategic partnership with health care partners to address prescription drug and heroin addiction, which was formed last year.
"Throughout trying to figure out how we get people immediate access to care, looking at our staff, we said, ‘how do people gain access?’" Orange County Commissioner of Social Services and Mental Health Darcie Miller said Jan. 18 during a seminar. "If it’s EMS out in the field, if it’s somebody whose walked into a police department, if it’s somebody at a school, how do we ensure that they have this whole system of care at their fingertips so that we don’t have to hear ‘there’s no services’ or ‘well, you can’t access services.’ How do we fill that gap? And we said, ‘we build a call center.’ We change our crisis response in Orange County."
The single, dedicated behavioral health crisis hotline will be operated by the Mental Health Association in Orange County and will provide callers with immediate access to substance abuse disorder screening and LOCADTR, the state’s web-based tool used to determine the most appropriate level of care for a client with substance use disorder.
The call center is co-locating and coordinating with the Emergency Services/911 call center, allowing for a 24/7 collaborative response to calls. Dispatchers will be able to send the Orange County Mobile Response Team, operated by Access Support for Living, Inc., and connect callers to treatment services.
Dispatchers will have access to inpatient treatment center bed availabilities and a list of outpatient providers and their next available appointment.
Call center operators will also be able to do a "warm handoff" to dedicated peer services operated by Independent Living, Inc. and the Peer Services System. There will be a built in follow-up with all callers, ensuring every caller receives the help they need.
"They will stay with that person until they are connected to treatment," Miller said. "They will continue to follow up. We won’t stop until we’re able to support somebody getting help."
Leading up to the launch in April, the goal is to get the word out about the hotline, with a logo, posters, cards, social media, radio ads and a website. Miller also said they hope to eventually make the hotline a three-digit number.
Text4Teens — the free confidential text line that provides information, referrals and support on topics ranging from bullying, self-harm, drugs and alcohol, sexual assault and eating disorders — will also be expanded with the call center. The line, (845) 391-1000, will now be offered 24/7 starting in early 2019.
"There’s no other illness that we leave families feeling the shame and heartache and loneliness than we do when their children are struggling with substance use disorder and we need to change that," Miller said. "Their voices are behind everything that we do."
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, January 28, 2019
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
PH: +1 917 475 9200
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.