News : 7.ai Adds Intelligent Messaging to Enable Continuous Conversations between Businesses and Consumers
San Jose, CA, USA, Nov. 15, 2017 -- 7.ai, a global provider in intent-driven customer experience solutions, announced its Fall 2017 Release that supports business chat, enabling companies to have a conversation with consumers using natural language. The Fall 2017 Release, available to all existing 7.ai clients as part of new capability additions to the platform, also includes Vivid Speech functionality that enhances interactive voice response (IVR) with intuitive visual experiences.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The Vivid Speech feature available in 7 AIVA, augments IVR by providing consumers with a multimodal speech, touch, and visual experience that dramatically improves self-service automation. Vivid Speech enables companies to engage with customers visually, without having to download a mobile application. By providing callers on smartphones with a link to a personalized mobile Web page, Vivid Speech gives consumers the option to use touch as an input mode.
"Brands and consumers are increasingly turning to digital communication as a way to simplify complex tasks," said Scott Horn, chief marketing officer of 7.ai. "Vivid Speech gives consumers control and greatly improves customer satisfaction, while intelligent messaging enables effortless interactions no matter how or when consumers choose to engage with your company. This is achieved by transferring context over time and across devices, as exemplified by our support business chat."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buy Today But Plan For Tomorrow
More Editorial From 7.ai
7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
Published: Friday, November 17, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Telekom Malaysia Berhad, DBA TM, is a integrated solutions provider in Malaysia, and one of Asia's leading communications companies, with a market capitalisation of RM13.9 billion and a workforce of 2...
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo...
Pakistan Telecommunication Company Limited (PTCL) that started its operations in January 2001 under the brand name ‘Ufone’. As a result of PTCL’s privatization, Ufone became a part of the Emirates Tel...