News : 7.ai Adds Intelligent Messaging to Enable Continuous Conversations between Businesses and Consumers
San Jose, CA, USA, Nov. 15, 2017 -- 7.ai, a global provider in intent-driven customer experience solutions, announced its Fall 2017 Release that supports business chat, enabling companies to have a conversation with consumers using natural language. The Fall 2017 Release, available to all existing 7.ai clients as part of new capability additions to the platform, also includes Vivid Speech functionality that enhances interactive voice response (IVR) with intuitive visual experiences.
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The Vivid Speech feature available in 7 AIVA, augments IVR by providing consumers with a multimodal speech, touch, and visual experience that dramatically improves self-service automation. Vivid Speech enables companies to engage with customers visually, without having to download a mobile application. By providing callers on smartphones with a link to a personalized mobile Web page, Vivid Speech gives consumers the option to use touch as an input mode.
"Brands and consumers are increasingly turning to digital communication as a way to simplify complex tasks," said Scott Horn, chief marketing officer of 7.ai. "Vivid Speech gives consumers control and greatly improves customer satisfaction, while intelligent messaging enables effortless interactions no matter how or when consumers choose to engage with your company. This is achieved by transferring context over time and across devices, as exemplified by our support business chat."
Posted by Veronica Silva Cusi, news correspondent
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