#contactcenterworld, @24_7_inc, @opusresearch
San Jose, CA, USA, Feb. 23, 2021 -- 7.ai, a global provider in using conversational AI to transform customer experience, announced that its flagship product 7.ai Engagement Cloud was awarded a top rating in the Intelligent Assistant sector report from Opus Research. The 2021 edition of Opus Research's Decision Makers' Guide to Enterprise Intelligent Assistants report determined 7.ai Engagement Cloud to be a top solution for enterprises, providing a single point of control for creating and managing human and bot interactions across digital and voice channels.
The Opus report presents a comprehensive assessment of 13 enterprise-grade Intelligent Assistant solution providers, with a focus on natural language processing, machine learning, AI, analytics and customer management integration to power digital self-service solutions. The report highlights 7.ai Engagement Cloud's blend of AI and human insights, a consistent experience across any channel, and conversational AI.
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"The solution providers recognized as leaders in this report take a holistic approach to creation and management of Intelligent Assistants, and deliver tangible differences in high-value use cases, across multiple channels," said Dan Miller, lead analyst, Opus Research. "7.ai scored highly because its integrated suite of conversational AI services powers both voice and digital interactions and provides orchestration and management tools that enable human agents and AI-powered virtual agents to work together and reduce average handle time, boost efficiency and measurably improve customer experience."
"Achieving this strong ranking in Opus' report signifies our success in delivering an integrated suite of conversational AI services," said Lisa Matherly, VP of Marketing for 7.ai. "With the significant increase in consumer expectations for digital commerce, and brands needing to accelerate digital transformation initiatives, 7.ai Engagement Cloud is designed to empower CX leaders and their teams. Now, they can rapidly identify customer intents to build, automate, monitor and optimize customer service and sales journeys through intuitive self-serve tools, built on our 20 years of contact centers expertise.
Posted by Veronica Silva Cusi, news correspondent
7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Wednesday, February 24, 2021
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