* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @24_7_inc, @opusresearch
San Jose, CA, USA, Feb. 23, 2021 -- [24]7.ai, a global provider in using conversational AI to transform customer experience, announced that its flagship product [24]7.ai Engagement Cloud was awarded a top rating in the Intelligent Assistant sector report from Opus Research. The 2021 edition of Opus Research's Decision Makers' Guide to Enterprise Intelligent Assistants report determined [24]7.ai Engagement Cloud to be a top solution for enterprises, providing a single point of control for creating and managing human and bot interactions across digital and voice channels.
The Opus report presents a comprehensive assessment of 13 enterprise-grade Intelligent Assistant solution providers, with a focus on natural language processing, machine learning, AI, analytics and customer management integration to power digital self-service solutions. The report highlights [24]7.ai Engagement Cloud's blend of AI and human insights, a consistent experience across any channel, and conversational AI.
"The solution providers recognized as leaders in this report take a holistic approach to creation and management of Intelligent Assistants, and deliver tangible differences in high-value use cases, across multiple channels," said Dan Miller, lead analyst, Opus Research. "[24]7.ai scored highly because its integrated suite of conversational AI services powers both voice and digital interactions and provides orchestration and management tools that enable human agents and AI-powered virtual agents to work together and reduce average handle time, boost efficiency and measurably improve customer experience."
"Achieving this strong ranking in Opus' report signifies our success in delivering an integrated suite of conversational AI services," said Lisa Matherly, VP of Marketing for [24]7.ai. "With the significant increase in consumer expectations for digital commerce, and brands needing to accelerate digital transformation initiatives, [24]7.ai Engagement Cloud is designed to empower CX leaders and their teams. Now, they can rapidly identify customer intents to build, automate, monitor and optimize customer service and sales journeys through intuitive self-serve tools, built on our 20 years of contact centers expertise.
#contactcenterworld, @24_7_inc, @opusresearch
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About [24]7.ai:
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Wednesday, February 24, 2021
| 3.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) |
| 5.) |  Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
| 12.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
| 15.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) |
| 20.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall