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News : [24]7.ai Announces Major Enhancements to Engagement Cloud

#contactcenterworld, @24_7_inc

San Jose, CA, USA, May, 2021 -- [24]7.ai, Inc., a provider in conversational AI for both voice and digital customer engagement, announced several major enhancements to [24]7.ai Engagement Cloud, an integrated suite of conversational AI services designed to power both voice and digital interactions. With the April 2021 release, [24]7.ai has extended its Omnichannel customer experience solutions with new applications, features, tools, and integrations designed to make it even easier to build and deploy customer experience solutions.

"Since the initial release of [24]7.ai Engagement Cloud, companies have accelerated their digital transformation initiatives," said Lisa Matherly, Vice President of Marketing for [24]7.ai. "We've added even more capabilities and enhanced performance, empowering companies to offer the best possible experiences for both their customers and their agents."

#contactcenterworld, @24_7_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About [24]7.ai:
Company Logo[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
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Today's Tip of the Day - Monitor All Channels

Read today's tip or listen to it on podcast.

Published: Tuesday, May 18, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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