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News : [24]7.ai Extends Messaging With Conversational AI

#contactcenterworld, @24_7_inc

San Jose, CA, USA, Nov, 2019 -- [24]7.ai, Inc., a global provider in intent-driven customer engagement solutions, announced that it has expanded its messaging capabilities with conversational AI capabilities. With this release, companies can now enrich messaging channels such as Apple Business Chat, Google RCS and Facebook Messenger with conversational AI, routing capabilities, and disambiguation of complex intents from [24]7.ai. Enterprises can integrate [24]7.ai conversational AI and NLU technologies with models from IBM Watson, Google Dialogflow and Google TensorFlow through open API, combining existing model structures to provide more options to meet consumer demands.

"Consumers expect businesses to meet them where they are, and they want to be served in their own time, which is why we've built these capabilities into our platform," said Rohan Ganeson, chief operating officer for [24]7.ai. "The shift to messaging provides benefits for both consumers and businesses. Not only does messaging provide greater convenience to customers who can interact with a company at their convenience, but enterprises can serve the consumer at different service levels than they're used to providing. Businesses can deploy their agents differently, managing peak loads more easily and reducing the total costs per resolved contact."

#contactcenterworld, @24_7_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About [24]7.ai:
Company Logo[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
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Today's Tip of the Day - Social Activities Help Motivate

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Published: Monday, November 4, 2019

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2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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