#contactcenterworld, @24_7_inc

San Jose, CA, USA, Nov, 2019 -- [24]7.ai, Inc., a global provider in intent-driven customer engagement solutions, announced that it has expanded its messaging capabilities with conversational AI capabilities. With this release, companies can now enrich messaging channels such as Apple Business Chat, Google RCS and Facebook Messenger with conversational AI, routing capabilities, and disambiguation of complex intents from [24]7.ai. Enterprises can integrate [24]7.ai conversational AI and NLU technologies with models from IBM Watson, Google Dialogflow and Google TensorFlow through open API, combining existing model structures to provide more options to meet consumer demands.

"Consumers expect businesses to meet them where they are, and they want to be served in their own time, which is why we've built these capabilities into our platform," said Rohan Ganeson, chief operating officer for [24]7.ai. "The shift to messaging provides benefits for both consumers and businesses. Not only does messaging provide greater convenience to customers who can interact with a company at their convenience, but enterprises can serve the consumer at different service levels than they're used to providing. Businesses can deploy their agents differently, managing peak loads more easily and reducing the total costs per resolved contact."

#contactcenterworld, @24_7_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com