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News : [24] Ramps Up Hiring; Targeting 9000 Hires Over FY’23

#contactcenterworld, @24_7_inc

New Delhi, India, Sept 20, 2022 - [24] -a company in intent-driven customer solutions and contact center services announced that it is ramping up hiring across India. The company is hiring across Voice and Chat processes to serve its international client base, by adding 9000 new hires to its workforce, over FY’23.

[24] is looking at concerted efforts to tap into talent from Tier 2 and 3 cities. with ‘work from anywhere’ options. The company has in place initiatives like ‘Earn while you learn scheme’ that also provides undergraduates an experience of work life as they continue to study. To ease in freshers and hires from Tier2 and 3 towns, ‘Campus to corporate’, on-the-job learning initiatives, soft skills training, and coaching initiatives are in place for smoother transitions. The new joiners also get an opportunity to work with Fortune 500 clients using conversational ai technology. to empower and support them.

[24] will also prioritize hiring from the LGBTQi and women communities through focused hiring drives, to create a more diverse and inclusive team. With close to a third of its India workforce being women, [24] aims to further increase its diversity ratios through initiatives that build a more conducive work environment for these communities. These include flexitime, pink badges and special commutes for expecting mothers, promotions are given to the meritorious even during maternity leave, sensitization sessions to build awareness, and fast-track programs to create a gender-diverse pipeline for managerial roles.

Nina Nair, SVP & HRD Head, India and Americas, [24] said "India has a well-recognised talent pool that we as pioneers in the industry have groomed over the years. 80% of our leaders have grown from the ranks. We stay strongly invested in our people and nurture freshers to grow them into leaders. This is one of the key reasons that our attrition rates have consistently remained much lower than the industry. We were amongst the frontrunners to introduce remote working in India which allowed us to reach beyond metro cities and expand our talent pool. We also remain deeply committed in our quest to increase diversity in our workforce."

#contactcenterworld, @24_7_inc

Posted by Veronica Silva Cusi, the news correspondent

About [24]
Company Logo[24] is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
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