#contactcenterworld, @24_7_inc
San Jose, CA, USA, Sept. 15, 2020 -- [24]7.ai, Inc., a global provider in conversational AI, announced the [24]7.ai Engagement Cloud, an integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can diagnose customer intents and build, automate, monitor and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users.
"Engagement Cloud is the culmination of more than 20 years of customer service experience, established, enterprise-grade products, and AI innovation to deliver a game changing platform" said Rohan Ganeson, Chief Operating Officer at [24]7.ai. "With this update, we not only provide a solution for businesses to rapidly roll out service and sales automation and processes, but also provide a platform for system integrators to build CX practices that delivers value to multiple clients."
#contactcenterworld, @24_7_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.247.ai
About [24]7.ai:
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
Published: Thursday, September 17, 2020
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