#contactcenterworld, @24_7_inc
San Jose, CA, USA, Sept. 15, 2020 -- [24]7.ai, Inc., a global provider in conversational AI, announced the [24]7.ai Engagement Cloud, an integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can diagnose customer intents and build, automate, monitor and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users.
"Engagement Cloud is the culmination of more than 20 years of customer service experience, established, enterprise-grade products, and AI innovation to deliver a game changing platform" said Rohan Ganeson, Chief Operating Officer at [24]7.ai. "With this update, we not only provide a solution for businesses to rapidly roll out service and sales automation and processes, but also provide a platform for system integrators to build CX practices that delivers value to multiple clients."
#contactcenterworld, @24_7_inc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.247.ai
About [24]7.ai:
[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
Published: Thursday, September 17, 2020
| 1.) |  CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
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