San Jose, CA, USA, Sept. 15, 2020 -- 7.ai, Inc., a global provider in conversational AI, announced the 7.ai Engagement Cloud, an integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can diagnose customer intents and build, automate, monitor and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users.
"Engagement Cloud is the culmination of more than 20 years of customer service experience, established, enterprise-grade products, and AI innovation to deliver a game changing platform" said Rohan Ganeson, Chief Operating Officer at 7.ai. "With this update, we not only provide a solution for businesses to rapidly roll out service and sales automation and processes, but also provide a platform for system integrators to build CX practices that delivers value to multiple clients."
Posted by Veronica Silva Cusi, news correspondent
7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
Published: Thursday, September 17, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring