News : 24x7 Vet Call Centre to be Launched in State
Thrissur, India July 28, 2014 -- The Kerala Veterinary University in association with the state Animal Husbandry Department and NABARD is all set to start a round-the-clock veterinary call centre in the state to provide 24x7 veterinary services for 13 lakh livestock farmers in the state with an objective of providing round-the-clock medical treatment, other services like counselling and information on various veterinary services and tips to tackle the emerging challenges in this sector.
Dr B Ashok IAS, Vice-Chancellor of KVASU, told Express that this is the first time in the country that a vet university is gearing up to set up a 24x7 call centre exclusively dedicated to livestock sector in the state by making use of latest advances in information technology. As part of the project titled ‘e-vet connect,’ an electronic platform, the call centre would be set up at the University centre in Thrissur with the help of KELTRON, which has already prepared IUMS software for this purpose, and that would be managed by trained veterinary surgeons and technical staff. The staff would not only provide information on various subjects to the farmers, but also transfer the calls to local staff and doctors posted at vet hospitals in the state if medical service is required, and the trained vets would also visit the house of the caller within a few hours upon receiving the alert, said Ashok. The farmers will be charged only a nominal fee based on the gravity of the treatment they required for their livestock.
The helpline facility is being taken up on a pilot basis in three constituencies, Ollur, Thrissur and Kalpetta in the first phase and the facility, being launched under the Central scheme of Rashtriya Krishi Vikas Yojana, would be extended to the entire state in a time bound manner, said Agriculture Minister K P Mohanan.
There is an increasing demand from owners of large and small ruminants, pet animals in the state for clinical services and advisories, since they could not reach out to the experts in emergency situations.
Moreover, facilities for availing the services of experts after normal working hours are less when compared to human health care system.
On many occasions the farmers find it very difficult to find an expert for emergency Veterinary care and treatment at their door step immediately in crisis, said Dr T P Sethumadhavan, Head, Publications, Course Director, Distance learning Programmes, KVASU.
Taking note of this, the department convened a brain storming session at the university and took a decision in this regard in consultation with various stakeholders like representatives from milk co-operatives, progressive dairy farmers, pet owners, self-help group members, Keltron etc.
Posted by Veronica Silva Cusi, news correspondent
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About Kerala Veterinary University:
Kerala Veterinary and Animal Sciences University is a university established by the Government of Kerala in December 2010 to further education, research and extension services in the field of Veterinary and Animal Sciences.
Published: Tuesday, July 29, 2014
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