News : 2600Hz Launches Call Center Solution Targeting Personalization of the Customer Experience
San Francisco, CA, USA, Jan. 14, 2020 =- 2600Hz, a provider of unified business communications and the KAZOO platform, unveiled their new call center solution. Call Center Pro (CCPro) offers a call center experience and helps SMBs transform basic call center experiences into opportunities to amplify the customer experience through scalable architecture, untapped integration capabilities, and the ability to transform how customers engage with your brand.
2600Hz's CEO, Darren Schreiber, stated, "Our focus since day one has been to create a communications platform that could increase business efficiency while simultaneously making the experience fun and engaging. Allowing customers to take boring, plain old call center technology and hook it into other business systems to automate and expedite the user experience creates unlimited possibilities. Making this technology accessible to SMBs takes things even further."
To elevate the experience even more, 2600Hz has partnered with Xarios Technologies to further amplify reporting and analytics ensuring the highest level of service possible.
Posted by Veronica Silva Cusi, news correspondent
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2600Hz's cloud communications platform modernizes how businesses provide services to their customers. KAZOO, the revolutionary, distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in the telecom industry and implemented to offer a feature-rich enterprise UCaaS/CPaaS solution. 2600Hz has expanded to offer a full enterprise-PBX as well as a hosted version. For developers building their own telephony apps, 2600Hz offers 300 APIs that give access to the building blocks of the entire platform. Founded in 2010, 2600Hz is a privately owned company.
About Xarios Technologies:
Xarios Technologies designs, develops and supplies a suite of telephony applications to enhance the functionality and usability of leading business telephone systems. The driving force behind Xarios Technologies is to produce applications that are intuitive to use and flexible to deploy so that they can integrate tightly within a customer’s business environment.
Published: Thursday, January 16, 2020