Berkeley, CA, USA, June, 2019 -- 2Hz, Inc., a developer of voice and audio technologies and applications to enhance call clarity, productivity, privacy and quality of daily communications, announced its Early Access Program for the availability of the company's new Krisp™application. As part of this program, Sitel Group and 2Hz have developed a strategic partnership.
"Deploying Krisp's technology in our contact centers fully aligns with our ongoing strategy to improve our associates' experience at work and enhance the customer experience we deliver," said Olivier Camino, Global COO and founding partner at Sitel Group. "Krisp's technology supports our vision of leveraging AI to deliver better experiences for our clients' customers. Our group is committed to driving grounded innovation through partnerships that empower CX improvement, and Krisp is a valued partner on this roadmap."
"We are pleased to partner with Sitel to bring Krisp into their contact centers," said Robert Schoenfield, COO of 2Hz. "Improving agent and customer experience is a shared vision for our companies."
Posted by Veronica Silva Cusi, news correspondent
We are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
Published: Thursday, June 27, 2019
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