Sacramento, CA, USA, April 28, 2020 -- 2Ring is proud to announce the general availability of kuando Busylight integration with Cisco Contact Centers via 2Ring Gadgets for Cisco Finesse.
Busylight is a small external device used in contact centers. The device connects to a call center agent’s PC via USB port and it changes its color based on signals from external systems. 2Ring Gadgets listens for Cisco Contact Center events and changes the color of Busylight based on what is happening – agent state, time in state, metrics reaching pre-defined thresholds, etc.
2Ring Gadgets for Cisco Finesse is a software solution that enhances the user experience of agents and supervisors in Cisco Contact Centers.
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And now, thanks to 2Ring Gadgets for Cisco Finesse, Busylight Omega and Busylight Alpha are both coming to Cisco Contact Centers. These plug-and-play devices can provide a visual and audio indicator for incoming calls, eliminating the risk of calls getting missed by agents, and creating a more productive work environment. "Our customers have been asking us to integrate Cisco Finesse with Busylight, so we are very happy that we are able to bring this option to every Cisco Contact Center that also utilizes 2Ring Gadgets for Cisco Finesse v5.0 or later," says Michal Grebac, Strategic Sales & Marketing Director.
"We’re very excited to be working with 2Ring and to have Busylight support integrated into their suite of Gadgets for Finesse. Knowing an agent’s status is very important and helps create an efficient contact center environment. To kick things off, Plenom & 2Ring have partnered together to offer a special discount code giving all new customers a 15% discount. This code is valid until August 31, 2020. Please contact either 2Ring or Plenom to retrieve the code to order any of our Busylights and get started," said Mitch Friend, President at Plenom.
Posted by Veronica Silva Cusi, news correspondent
In an increasingly competitive world, 2Ring understands that it’s vital to offer a customer journey in order to retain existing customers and attract new ones. With our seamless integration into Cisco Contact Center & UC technologies you can offer your customers a good experience & enhanced satisfaction
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, April 30, 2020
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
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Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.