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News : 300 Job Opportunities as Webhelp Sets Up Durban Office

#contactcenterworld, @webhelpuk

Johannesburg, South Africa, Aug, 2021 -- Global business process outsourcing (BPO) firm Webhelp has announced the opening of its Durban office, stating its aim to recruit 300 people.

Webhelp, headquartered in Paris, offers data-led customer service and contact centre services as part of its role in the BPO field. It already has branches in Cape Town and Johannesburg.

"We are excited to be starting operations in the wonderful KwaZulu-Natal, giving aspirational, career-minded individuals the opportunity to work for an international company from the heart of Umhlanga," says David Turner, Webhelp Group MD and CEO of South Africa, UK and India.

"It has been a challenging past year, for both the global and local community, and the launch of our new office in the Umhlanga Business District will provide the necessary economic stimulus, while also offering local job-seekers a vibrant, people-first work environment."

The COVID-19 pandemic has worsened SA’s unemployment woes over the past year. The recent violent demonstrations in KZN and Gauteng also hampered local business operations.

The local BPO sector has, as a result, been tipped as one of the green shoots that will steer the country’s economic reconstruction and recovery in the aftermath of the global pandemic.

Furthermore, the country claimed top spot as the most favoured offshore location for call centres worldwide, based on the 2021 Front Office BPO Omnibus Survey.

Turner notes Webhelp has had an inspirational journey of growth in the country, starting off with 1 400 employees in Cape Town and Johannesburg, and growing to more than 4 000 employees nationally.

"South Africa plays a significant role in our future growth plans, and establishing a new location in Durban is a hugely important step forward in building the capacity to bring more clients and more career opportunities to South Africa."

In terms of new talent for its Durban branch, Webhelp is looking to bring in customer service advisors, who are excited to work in a dynamic contact centre on international retail campaigns, it says in a statement.

Candidates will require a matric certificate, great communication skills and a passion for people. Creativity is key to organisational success.

"Successful candidates will be joining a fun-loving, global community of more than 95 000 passionate people who work across 190 locations in more than 55 countries. The work centres on delivering exceptional customer experiences for some of the world’s leading brands, with the company hinged on a ‘people-first’ approach that truly values its employees."

Mental, physical and spiritual health are all prioritised through the on-site wellness centre, in-house nurse, inter-faith prayer facility and dedicated lactating facility for breastfeeding mothers, says Webhelp.

"We thrive on having a diverse workplace, with every Webhelper bringing in a different energy, passion and skill set," states Turner. "And we ensure this passion is constantly fuelled by creating a motivational culture that provides ongoing training and support, including the successful leadership acceleration programme. This is not just a job; it’s a career opportunity and a place for growth and development."

#contactcenterworld, @webhelpuk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za


About Webhelp:
Company LogoWebhelp is a Paris-based international customer relationship management group.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Monday, August 16, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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