Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Vijay s
David Chacon
Global Growth & New Operating Models Director
Selha Karabulut
Marketing Manager
Elena Tsikhanovich
Head of the Customer support Center
Katarzyna Grabowska
Deputy Director
Mohamad Irvan
Customer Care Operation Manager

News : 300 Job Opportunities as Webhelp Sets Up Durban Office

#contactcenterworld, @webhelpuk

Johannesburg, South Africa, Aug, 2021 -- Global business process outsourcing (BPO) firm Webhelp has announced the opening of its Durban office, stating its aim to recruit 300 people.

Webhelp, headquartered in Paris, offers data-led customer service and contact centre services as part of its role in the BPO field. It already has branches in Cape Town and Johannesburg.

"We are excited to be starting operations in the wonderful KwaZulu-Natal, giving aspirational, career-minded individuals the opportunity to work for an international company from the heart of Umhlanga," says David Turner, Webhelp Group MD and CEO of South Africa, UK and India.

"It has been a challenging past year, for both the global and local community, and the launch of our new office in the Umhlanga Business District will provide the necessary economic stimulus, while also offering local job-seekers a vibrant, people-first work environment."

The COVID-19 pandemic has worsened SA’s unemployment woes over the past year. The recent violent demonstrations in KZN and Gauteng also hampered local business operations.

The local BPO sector has, as a result, been tipped as one of the green shoots that will steer the country’s economic reconstruction and recovery in the aftermath of the global pandemic.

Furthermore, the country claimed top spot as the most favoured offshore location for call centres worldwide, based on the 2021 Front Office BPO Omnibus Survey.

Turner notes Webhelp has had an inspirational journey of growth in the country, starting off with 1 400 employees in Cape Town and Johannesburg, and growing to more than 4 000 employees nationally.

"South Africa plays a significant role in our future growth plans, and establishing a new location in Durban is a hugely important step forward in building the capacity to bring more clients and more career opportunities to South Africa."

In terms of new talent for its Durban branch, Webhelp is looking to bring in customer service advisors, who are excited to work in a dynamic contact centre on international retail campaigns, it says in a statement.

Candidates will require a matric certificate, great communication skills and a passion for people. Creativity is key to organisational success.

"Successful candidates will be joining a fun-loving, global community of more than 95 000 passionate people who work across 190 locations in more than 55 countries. The work centres on delivering exceptional customer experiences for some of the world’s leading brands, with the company hinged on a ‘people-first’ approach that truly values its employees."

Mental, physical and spiritual health are all prioritised through the on-site wellness centre, in-house nurse, inter-faith prayer facility and dedicated lactating facility for breastfeeding mothers, says Webhelp.

"We thrive on having a diverse workplace, with every Webhelper bringing in a different energy, passion and skill set," states Turner. "And we ensure this passion is constantly fuelled by creating a motivational culture that provides ongoing training and support, including the successful leadership acceleration programme. This is not just a job; it’s a career opportunity and a place for growth and development."

#contactcenterworld, @webhelpuk

Posted by Veronica Silva Cusi, news correspondent

About Webhelp + Concentrix:
Company LogoWebhelp is a Paris-based international customer relationship management group.
Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Monday, August 16, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)


Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =