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News : 300 New Jobs by Christmas at Sheffield Telemarketing Company - with More to Come

#contactcenterworld, @antmarketingltd

Sheffield, UK, Sept 22, 2020 -- A Sheffield telemarketing company is set to create at least 300 jobs by Christmas - with more to come next year - after buying the brand and client accounts of a big rival.

Ant Marketing is already on the hunt for new premises in Sheffield after acquiring the MarketMakers brand and many of its client accounts.

Combined with strong growth in the existing 600-strong Ant business during the pandemic, the organisation is on a recruitment drive set to surge well into next year.

It wants sales and customer support agents, social media monitoring teams, team leaders, trainers and back office support staff.

Ant Marketing was set up by Anthony Hinchliffe 31 years ago. Last year, the company celebrated 30 years in business with 80 new jobs and a new office handling calls for a major retailer.

Chief executive Mr Hinchliffe, said the MarketMakers deal was ‘just the start’.


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"Long term sustainability for our employees, our clients and our wider stakeholders in an increasingly challenging economic environment is at the heart of our agenda and this is just the start of our exciting plans for the future.

"The acquisition is that of brand assets rather than the entire organisation but we are delighted to be able to open up potential career opportunities to any talented people nationwide who would like to be a part of the Ant Marketing team."

New recruit Gemma Storkey is Ant’s new marketing director after 13 years at MarketMakers in Portsmouth.

She said: "This is a really exciting time for all of the team at Ant and will open up many more jobs for people living in Sheffield.

"It's reassuring to see Ant grow in size and employ more people than ever, even throughout the pandemic and is testament to Ant's amazing team of people and the support and trust from our customers."

Born and raised in Gleadless, Mr Hinchliffe worked in sales jobs for the Financial Times and Stock Exchange before redundancy led him to set up in business.

He started at home but soon moved to 13 Fargate after striking a deal with Liberty Life to occupy unused space in return for recruiting salespeople. Two years rent free in a plush office with a prestigious address was the result.

In a feature in The Star last year he said: "It gave me a great start. If someone asks me for a definition of an entrepreneur I say it’s having the confidence to approach people with a deal."

Call centre work will always come in for criticism and he admitted it’s not for everyone.
"For some, after a few days, reality dawns that they are sat with productivity targets. It’s a demanding role.

"But I’m quite comfortable that 95 per cent have enjoyed it. They’ve earned some money and it’s been a stepping stone to a great career."

#contactcenterworld, @antmarketingltd

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thestar.co.uk


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Today's Tip of the Day - Filter Contacts

Read today's tip or listen to it on podcast.

Published: Wednesday, September 23, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

9.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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