News : 300 Working at New Call Centre
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Sept 26, 2014 -- Bosses at Derry’s new call centre have revealed that they have already recruited almost 300 people as they official opened the premises.
The new centre at the former Stream site at the Ulster Science and Technology Park is a joint venture between Convergys and technical provider EE.
A plaque was unveiled in the foyer in front of company bosses and a raft of politicians including Foyle MP Mark Durkan and MLA Pat Ramsey.
Convergys Country Manager Patrick Forrester said: "Since we announced our intention to open this site earlier this year we have had a very busy summer where, over a period of several months, the last three or four, we have recruited almost 300 people in a range of job roles, varying from call centre agents right through to technical support, IT, recruitment, training and management positions."
Mike Wooden, chief commercial officer with Convergys added: "This facility renews our commitment and continues our commitment to Northern Ireland."
Chief of Customer Service with EE, Francoise Clemes, paid tribute to the quality of the workforce here, and the level of support from Invest NI, politicians and others.
"For us it is really, really important because what we already see in this new born centre and the feedback from our customers is that we made the right call. The performance of this site is already outperforming the centre we had offshore."
Mark Durkan, SDLP Foyle MP, said: "We have a record here in Derry of workforces showing good performance and good productivity, in a way that has proved they are not just earning their own wage, but in a way that has actually allowed them to go on to create future jobs as well.
"The reputational advantage that you give, that helps INI, civic figures like myself and others as we try to sell the story and the investment message," he told the employees.
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Deputy Mayor Gary Middleton meanwhile said the launch was a "very positive story" for at a time when there was a lot of economic gloom.
He said: "We are delighted you have chosen this city to invest in. The work ethic within this city is second to none, people are willing to dig in and work hard."
Recruitment at EE is ongoing, with around 330 staff to be in place by November.
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Friday, September 26, 2014
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