News : 3000 New Jobs: Coast's Push to Become Call Centre Capital
Brisbane, Queensland, Australia, Oct 24, 2017 -- Insurance provider Youi, says this region would make an ideal home for three or four other businesses like it.
The company is set at the end of next month to move into the first stage of its global headquarters at Sippy Downs which would initially be home to up to 1700 staff.
On completion up to 3000 staff would be accommodated over four levels in a building with back-up systems for power, water and data.
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Youi currently employs 1000 staff working out of premises at Bokarina, 80 per cent of its total workforce, with centres also in New Zealand and South Africa.
CEO Frank Costigan said he was surprised more big financial service businesses didn't relocate to the Sunshine Coast, saying it offered enormous benefits in terms of work-life balance, a better quality of life and more affordable living costs for staff.
He said call centre operations everywhere had a staff turnover in the order of 20-30% annually.
Youi was no different, losing people who went in search of more opportunities.
Mr Costigan said with limited options here many of those skill sets were being lost to the region.
Rather than seeing more call centre operations as competitors for staff, he said their presence would allow workers looking for more opportunity to migrate between jobs without having to go to Brisbane or Sydney.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
Youi is an insurance company.
Published: Thursday, October 26, 2017
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Horizon is an on demand international Contact Center and (BPO) Company.
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