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News : 3000 New Jobs: Coast's Push to Become Call Centre Capital

#contactcenterworld

Brisbane, Queensland, Australia, Oct 24, 2017 -- Insurance provider Youi, says this region would make an ideal home for three or four other businesses like it.

The company is set at the end of next month to move into the first stage of its global headquarters at Sippy Downs which would initially be home to up to 1700 staff.

On completion up to 3000 staff would be accommodated over four levels in a building with back-up systems for power, water and data.



Youi currently employs 1000 staff working out of premises at Bokarina, 80 per cent of its total workforce, with centres also in New Zealand and South Africa.

CEO Frank Costigan said he was surprised more big financial service businesses didn't relocate to the Sunshine Coast, saying it offered enormous benefits in terms of work-life balance, a better quality of life and more affordable living costs for staff.

He said call centre operations everywhere had a staff turnover in the order of 20-30% annually.

Youi was no different, losing people who went in search of more opportunities.

Mr Costigan said with limited options here many of those skill sets were being lost to the region.

Rather than seeing more call centre operations as competitors for staff, he said their presence would allow workers looking for more opportunity to migrate between jobs without having to go to Brisbane or Sydney.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.sunshinecoastdaily.com.au_id=1&objectid=11936297


About Youi:
Company LogoYoui is an insurance company.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Thursday, October 26, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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