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Dublin, Ireland, Mar, 2023 - Over 30,000 people have contacted a consumer watchdog's helpline, with faulty goods and services top of their list of complaints, while queries about utilities and fuel doubled as energy prices soared.
The Competition and Consumer Protection Commission (CCPC) said there were also over two million visits to its website last year, and more than 7,000 consumers were referred to the Small Claims Court for redress.
Calls about utilities and fuel rose from 750 in 2021 to 1,529 last year, as energy prices skyrocketed.
The commission has today published its contacts report for 2022, to mark World Consumer Rights Day. It has revealed that the most common queries included faulty goods and services, followed by contract issues - including charges and how to cancel a contract - and complaints about quality.
The most frequently named traders enquired about were Eir, Bord Gáis, Harvey Norman, Ryanair, Sky, Currys, Vodafone, Aer Lingus, Ticketmaster and PowerCity.
The vast majority (90%) of consumer contacts were related to Irish-based businesses, with more focused on instore shopping rather than online shopping - a reversal of the pandemic induced peak in queries about online purchases in 2021.
Kevin O'Brien, a member of the CCPC, said: "We now have stronger and clearer remedies for consumers dealing with faulty goods and services, so whether there's a strange noise coming from your new car or you can't log in to your online streaming service, you have rights."
He continued: "Value for money is of paramount importance to consumers this year, and consumers have a right to reliable goods and services... Our helpline operators can be the first to see the effects of changes to consumer legislation, and the Consumer Rights Act is no exception."
Posted by Veronica Silva Cusi, news correspondent
Source: https://businessplus.ie
Published: Monday, March 20, 2023
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