News : 30,000 People Complain About Nigeria's GSM Operators in Six Months
Abuja, Nigeria, Sept 26, 2016 -- The Nigerian Communications Commission, NCC, says it received 6,163 complaints from telecommunications subscribers in the second quarter of 2016.
Abdullahi Maikano, the Director, Consumer Affairs Bureau, CAB, of the commission made the disclosure to the News Agency of Nigeria on Sunday in Lagos.
Mr. Maikano said that of the 6,163 complaints, 4,739 issues were resolved, giving a resolution of 76.9 per cent.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
He also said that the commission received 23,694 complaints from telecommunications consumers in the first quarter.
NAN reports that the complaints received in the second quarter reduced by 17,531 or by 73.99 per cent compared with that of first quarter.
The director said that the reduction was as a result of the "2442 Do Not Disturb" directive of the regulatory body to the operators.
He said that the complaints by telecommunications users were on issues of billings, customer care/call centre, call set-up, faulty terminal, health issues, internet service and promotion.
According to him, other complaints are those of recharge cards, Short Messaging Services (SMS)/Multi Media Services (MMS), Subscriber Identification Module (SIM) and Value Added Services (VAS).
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Right Metrics?
More Editorial From Nigerian Communications Commission
About Nigerian Communications Commission:
Telecoms Industry Regulator
Published: Wednesday, September 28, 2016
|REACH for Telecom|
Reach is a Palestinian contact center for outsource telecommunications. Established in 2009, Reach is a member of PALTEL companies, offering performance-driven services, through multi-communication ch...
Pakistan Telecommunication Company Limited (PTCL) that started its operations in January 2001 under the brand name ‘Ufone’. As a result of PTCL’s privatization, Ufone became a part of the Emirates Tel...
Colt Group S.A. (trading as Colt Technology Services, formerly COLT Telecom Group S.A.) is a multinational telecommunications, IT managed services and data centre services company headquartered in Lon...
HKT is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and...