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News : 30,000 People Complain About Nigeria's GSM Operators in Six Months
Abuja, Nigeria, Sept 26, 2016 -- The Nigerian Communications Commission, NCC, says it received 6,163 complaints from telecommunications subscribers in the second quarter of 2016.
Abdullahi Maikano, the Director, Consumer Affairs Bureau, CAB, of the commission made the disclosure to the News Agency of Nigeria on Sunday in Lagos.
Mr. Maikano said that of the 6,163 complaints, 4,739 issues were resolved, giving a resolution of 76.9 per cent.
He also said that the commission received 23,694 complaints from telecommunications consumers in the first quarter.
NAN reports that the complaints received in the second quarter reduced by 17,531 or by 73.99 per cent compared with that of first quarter.
The director said that the reduction was as a result of the "2442 Do Not Disturb" directive of the regulatory body to the operators.
He said that the complaints by telecommunications users were on issues of billings, customer care/call centre, call set-up, faulty terminal, health issues, internet service and promotion.
According to him, other complaints are those of recharge cards, Short Messaging Services (SMS)/Multi Media Services (MMS), Subscriber Identification Module (SIM) and Value Added Services (VAS).
Posted by Veronica Silva Cusi, news correspondent
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Telecoms Industry Regulator
Published: Wednesday, September 28, 2016