2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
News : Kejriwal's Anti-corruption Helpline Ringing
New Delhi, Jan 9, 2014 -- The anti-corruption helpline launched by Delhi chief minister Arvind Kejriwal became operational on Thursday and was already swamped with more than 3200 calls in 3 hours (8am to 11am) and number of operators have been increased from 12 to 30.
Kejriwal had launched the helpline on Wednesday and said that it will assist citizens in setting up stings to catch the corrupt.
"This helpline number makes every citizen of Delhi an anti-corruption inspector. State vigilance department has a team which will look into the matter," Kejriwal had said at a press conference.
"Trap will be laid and the person will be arrested within 24 hours of your submitting the evidence."
The primary job of the helpline will be to advise people what to do if a government official asks for a bribe to perform his duty. The helpline will run like a call centre and will operate between 8am and 10pm.
"We are trying to get a fix on a simpler, four-digit helpline number in a few days," the Aam Aadmi Party convenor said.
The chief minister had said the purpose of such a helpline was to create terror among government officials.
"They should be afraid of asking money. They should fear that the person might be making a video or recording the conversation and he may get caught while taking the bribe," Kejriwal said.
"Most government officers and employees are honest. But there are some black sheep in the crowd. We have to identify those black sheep and put them in jail," he added.
Kejriwal said the complainant will be given "as much protection as possible" by the state government. He added that it will be the government’s responsibility to ensure that the complainant's work is done for which he was asking bribe.
In his first speech at the Ramlila Maidan after taking oath, Kejriwal had hinted at launching such a helpline.
"When a government employee asks money, don't refuse him. Agree to give him money and record the conversation. The recording that you make will work as supplementary evidence in the court," Kejriwal said.
Kejriwal said several teams had been constituted to act on complaints of the people.
"We have also spoken to the L-G. He has agreed to keep Delhi Police on stand-by. If there is a flood of cases, Delhi Police teams will also help us in arresting corrupt officials," Kejriwal said.
The government will advertise in newspapers and FM radio channels and put up hoardings in the city to inform the people about the number.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Power Hour
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, January 13, 2014