News : 350 Jobs Set to be Axed at O2 Call Centre in Bury
#contactcenterworld, @O2, @capitacareers
Bury, UK, Sept 9, 2015 -- Bosses at Capita have refused to back down over plans to axe 350 staff at a Bury call centre after a meeting with local politicians.
The company has told Bury South MP Ivan Lewis and Bury Council leader Mike Connolly it is having to withdraw O2 work from the site at Dumers Lane which will lead to the job losses.
Now, following talks over the issue, Capita and the local authority have pledged to work together to attract new work to the site and create jobs.
The meeting, which was also attended by Greater Manchester's interim mayor Tony Lloyd and Capita O2 partnership director Bob Buiaroski, was held in the wake of last month's announcement surrounding the 350 job losses at the call centre which, in its heyday, was the town's biggest private employer.
During the talks, Capita explained the need to withdraw work from the Bury site as a result of a reduction in call volumes which they claimed had fallen from 1.6 million to 1.2 million over the past 18 months
But Cllr Connolly said: "I am incredibly disappointed by the position adopted by Capita. I believe that the situation relating to call volumes has been manufactured to remove staff from Bury as a cost-cutting measure.
"That said, we are keen to ensure that as many jobs as possible remain at Dumers Lane and the council will work with Capita to identify business opportunities which could lead to new work being located at the site to secure its long-term future."
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Once it pulls its O2 work from October 31, the company will only conduct work on behalf of its client John Lewis. To maintain the long-term sustainability of its operations, Capita intends to bring in new business to be operated from the call centre.
Following the meeting, Ivan Lewis said: "This is a total breach of trust. Two years ago, when confidential plans were leaked stating that Capita wanted to withdraw staff carrying out 02 work in Bury, this was flatly denied by them at a meeting held in Westminster.
"Capita stated that it was committed to the Bury site back then, but it has broken its promise. Whilst the majority of staff working for Capita on the O2 contract agreed to take voluntary redundancy, I do not think they were given much of a choice in light of the uncertainty surrounding the site's future."
He added: "Capita is a company that is making huge profits and it has a responsibility to the local community. Sadly, it has chosen to disregard these responsibilities to the detriment of its loyal staff and its reputation."
#contactcenterworld, @O2, @capitacareers
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, September 11, 2015
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