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News : 360incentives and Telax Team Up
Toronto, ON, August 5, 2014 -- Telax, a provider in contact center technology, is pleased to announce that 360incentives is deploying the Telax cloud contact center solution.
360 has developed a SaaS incentive management platform that allows large businesses to manage incentive promotions in real time allowing them to maximize the effectiveness of their programs while minimizing admin efforts and costs to execute.
360incentives was looking for a contact center solution that would complement their global infrastructure. "Our teams in the US & UK collaborate with our team in Canada on a daily basis. It was crucial for us to find a solution that would adapt to our company’s operation without sacrificing overall quality and efficiency," says John Davies, Manager, CHB Team & Program Development, 360incentives. "Telax is an ideal business partners for us both from a cultural and operational perspective. Their cloud contact center is a robust solution that can adapt easily to our needs and the team behind the scene is dedicated to enhancing customer experience."
"We are very excited to have 360incentives coming on-board with us. Their entrepreneurial culture combined with their emphasis on constant innovation aligns perfectly with our core values and we look forward to working with them and transforming their contact center operations to be the best in the industry," says Allister Quinteros, VP of Sales, Telax.
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About Telax Hosted Call Center:
Telax Hosted Call Center is North America's leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Tellabs, Johnson & Johnson, CI Investments, Best Buy, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people.
Published: Wednesday, August 6, 2014