News : 3CLogic Adds WebRTC to its Contact Center Solution
Rockville, MD, USA, Feb 10, 2015 -- 3CLogic, delivering multichannel cloud contact center solutions, announces the recent adoption of Web Real-Time Communications (WebRTC) technology as the latest enhancement to its product offering.
Current and future enterprise clients will be able to seamlessly interoperate with any WebRTC originated calls or chats while still enjoying 3CLogic’s complete suite of features and services.
"We are very excited by the possibilities and flexibility WebRTC will bring to our offering and what it means for our clients. Most importantly, it represents our commitment to providing the latest in customer communication," explains Raj Sharma, President of 3CLogic.
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video chat, and P2P file sharing without the need of either internal or external plugins.
Published: Friday, February 13, 2015