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News : 3CLogic and HelpSocial Partner
Rockville, MD, USA, June 18, 2015 -- 3CLogic, a provider of cloud call center software, announces a new partnership with HelpSocial, a provider in social customer service. The recent partnership will address the growing consumer demand for support within social media channels (Twitter, Facebook, etc.) while facilitating the ability to provide social customer service as an integrated part of an organization’s contact center infrastructure.
Together, 3CLogic and HelpSocial will deliver benefits to enterprises in search of a complete multichannel contact center solution while enhancing the customer experience. The partnership announcement comes following 3CLogic’s recent software release and update in which it unveiled its new inbound routing solution for all asynchronous communications such as email, SMS, and Social Media.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
HelpSocial is a social response platform with an open API and helps businesses monitor social networks and connect teams and apps across their organizations.
Published: Monday, June 22, 2015