News : 3CLogic and IntelaCloud Partner
3CLogic, delivering inbound, outbound and blended cloud-based contact center solutions, and IntelaCloud, a provider in cloud-based PBX, announce their partnership to deliver an end-to-end PBX and contact center solution. Companies seeking to benefit from the enhanced flexibility and cost efficiencies of cloud can now do so with a complete solution to address the needs of both their contact center and back-office teams using 3CLogic and IntelaCloud’s single interconnected implementation.
The combined offering will deliver significant benefits to businesses considering moving to the cloud but currently utilizing PBX software for both internal communication needs and contact center operations.
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Tuesday, September 30, 2014