Rockville, MD, USA, June, 2020 -- 3CLogic, a provider of cloud contact center solutions, announced its latest integration with Microsoft Teams. The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience.
"We are excited to extend this new integration to our current and future enterprise customers who are eager to improve the collaboration between departments," states Denis Seynhaeve, CEO of 3CLogic. "Enterprises have accelerated their adoption of Microsoft Teams over the past few months given the ongoing need to facilitate the ability to work remotely. This joint offering will make it easier for customer-facing agents to access internal experts and resources across departments to enable the highest level of customer service."
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"As organizations adjust to the new work environment, the adoption of cloud-enabled technologies to simplify and enhance customer engagements and streamline collaboration between groups will be key to any long-term success," expresses Denis. "We look forward to continuing to expand our portfolio of features to support our current and future customers as they adapt to the ongoing market trends and shifts."
The announcement comes as 3CLogic continues to expand its global enterprise presence across industries and divisions including Sales, Customer Service, Employee Services, and IT Helpdesks. The Microsoft Teams offering serves as an extension to its existing CTI and Call Center integration with Dynamics 365 CRM.
Posted by Veronica Silva Cusi, news correspondent
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, June 26, 2020
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