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#contactcenterworld, @3clogic, @zoom_us
Rockville, MD, USA, Feb 9, 2021 -- 3CLogic, a voice-enabling solution and cloud contact center platform, announced its latest integration with Zoom. The combined offering will streamline organizational communication and provide call center agents easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience.
"We are excited to extend this new integration to our current and future enterprise customers who are eager to improve collaboration and communication within their organization," states Denis Seynhaeve, CEO of 3CLogic. "Enterprises have accelerated their adoption of Zoom in the last year due to the rapid shift to remote work. This joint offering will make it easier for customer-facing agents to access internal experts and resources across departments to enable the highest level of customer service."
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"As organizations around the world continue to operate remotely and support a distributed workforce, the adoption of cloud-enabled technologies to enhance customer engagements and streamline collaboration between departments will be key to any long-term success," explains Denis Seynhaeve. "We look forward to continuing to expand our portfolio of features for this integration between 3CLogic and Zoom in order to support our current and future customers as their enterprises evolve."
The announcement comes as 3CLogic continues to expand its global enterprise presence across industries and divisions including Sales, Customer Service, Employee Services, and IT Help Desks.
#contactcenterworld, @3clogic, @zoom_us
Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About 3CLogic:
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About Zoom Video Communications, Inc:
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, voice, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Zoom is a private company headquartered in San Jose, California.
Published: Wednesday, February 10, 2021
| 8.) |  Virtual Phone Numbers (DID) and Business VoIP Phone Service Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed. DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from... (read more) |
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