Rockville, MD, USA, April, 2019 -- 3CLogic, a provider of cloud contact center software for enterprise companies, announced the certification of its solution for Microsoft Dynamics CRM(R) and official listing on Microsoft’s Appsource(R). The combined offering provides enterprises greater change management control, enhances the efficiency of department representatives (i.e.: Sales, Help Desk, Customer Support, HR, etc.), and improves administrative visibility into what drives successful customer engagements and outcomes.
"We are excited to officially add 3CLogic to the Microsoft AppSource eco-system, expanding a decade-long relationship of providing deep telephony integrations with Microsoft Dynamics CRM," says Navya Pandiri, VP of Product Management at 3CLogic. "This marks another milestone as 3CLogic strives to complement and leverage CRM-stored data to extend the value of those platforms and the use cases they solve through dynamic and intelligent customer journeys. This is another example of how systems of records [CRM or Service Management solutions] and cloud call center solutions should be – working together and in sync, rather than in disjointed silos, to truly drive digital transformation."
Posted by Veronica Silva Cusi, news correspondent
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About Microsoft Dynamics CRM:
CRM software from Microsoft Dynamics CRM offers customer relationship management and crm online solutions for sales, customer service, and marketing.
Published: Tuesday, April 23, 2019
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