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News : 3CLogic Announces Technology Integration with Lime Light CRM
Rockville, MD, May 28, 2014 -- 3CLogic, a provider in cloud-based contact centers hosted on Amazon Web Services (AWS), announces its technology integration with Lime Light CRM, a provider of continuity based processing and campaign management. The new partnership will provide marketing organizations of all sizes a complete suite of cloud-based inbound, outbound, and blended call center features while streamlining their entire campaign and order management processes with Lime Light’s CRM platform.
The integration effectively brings "voice" to all current and prospective users of Lime Light’s solution, providing customer representatives a complete 360-degree view all client interactions via voice, chat, email, or social media channels.
"This partnership with 3CLogic will provide our mutual clients with advanced technology that will bring a whole new perspective to their entire customer service process, and we’re very excited since it adds great value to the services we provide," says Rick Del Rio, CEO and founder of Lime Light CRM.
In addition to a complete host of contact center features, the partnership will provide contact centers with the ability to manage different campaigns while generating high volume transactions with just one click. With 3CLogic’s seamless integration, Lime Light users will be able to more effectively offer first call resolutions, while leveraging the many benefits cloud has to offer.
"We are truly excited to partner with Lime Light," says Raj Sharma, President and CEO of 3CLogic. "Combining our Virtual Telephony Application Grid (V-TAG) based contact center solutions with Lime Light’s CRM, simply makes for a more powerful solution. Now our mutual customers can enjoy and leverage the true benefits of V-TAG, such as high reliability, seamless scalability and enhanced security."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
More Editorial From 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About Lime Light CRM:
Created for marketers by marketers, Lime Light CRM is one of the leading providers of CRM, continuity base processing and campaign management solutions. They understand the unique needs of a direct response marketer and provide flexibility and transparency to increase your return on investment.
Published: Thursday, May 29, 2014