Rockville, MD, USA, July 8, 2020 -- 3CLogic, a provider of cloud contact center solutions, announced its latest partnership with ServiceCX, a UK-based Customer Service Management organization that delivers exceptional customer service experiences.
"At ServiceCX we are delighted to be entering into this partnership with 3CLogic as we take their unique application into new markets combining ServiceNow's innovative digital workflow platform with 3CLogic’s leading voice solution to deliver a complete omnichannel experience to ServiceNow customers," says Adrian McCann, ServiceCX Director.
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With the new partnership, ServiceCX will support 3CLogic’s global successes and expansion in the UK with a focus on enabling its native cloud call center integration with ServiceNow’s Customer Workflows offering.
"The ongoing health crisis is accelerating digital transformation everywhere," states Matt Durkin, VP of Global Sales at 3CLogic. "While Europe had lagged behind the US market, large EMEA enterprises are now moving forward with major initiatives. We are pleased to team up with ServiceCX to provide superior service to our existing and future UK ServiceNow customers."
Posted by Veronica Silva Cusi, news correspondent
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Thursday, July 9, 2020
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