Rockville, MD, USA, Mar 21, 2023 - 3CLogic announced that its CTI and Contact Center solution is now available on SAP Store, the online marketplace for SAP and partner offerings. The solution, which integrates with SAP CRM Sales and SAP CRM Service Manager, helps enable intelligent and catered voice or SMS experiences designed to optimize self-service or live customer engagements while reducing operational expenses.
"Enterprise organizations are hyper-focused on doing more with less when assessing the portfolio of technologies and tools they use every day to serve end-customers," explains Guillaume Seynhaeve, VP of Alliances at 3CLogic. "Our contact center solution is designed to leverage data and workflows from SAP solutions without introducing any competing or overlapping capabilities. It’s truly a better-together approach and we are excited to have it available on SAP Store."
As part of the offering, 3CLogic will make available its various deployment options (Connect, Hybrid Cloud, and Enterprise Cloud), which allow customers to leverage existing on-premise legacy environments (ie: Cisco, Avaya, etc.) or transition to its globally available cloud infrastructure built on Amazon Web Services (AWS).
Posted by Veronica Silva Cusi, news correspondent
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About SAP America:
SAP is the world's largest business software company – with more than 48,500 employees at sales and development locations in more than 50 countries worldwide.
Published: Wednesday, March 22, 2023
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