News : 3CLogic Enhances Service Delivery Team with New Leadership
Rockville, MD, July 9, 2014 -- 3CLogic, delivering inbound, outbound and blended cloud-based contact center solutions, announces the appointment of Ben Byers to Director of Service Delivery.
Byers’ appointment comes as the company continues to execute upon its aggressive expansion plans announced this year, including the appointment of Robert Killory as Chief Customer Officer, establishment of key partnerships, expansion of its sales team, and significant enhancements to its flagship solution with added reporting and scripting functionality.
"Focused on meeting the business challenges and opportunities of contact centers and enterprises, we understand that any successful SaaS-based model requires that both the software and service exceed customer expectations. Enlisting Ben Byers as part of our customer support engine is proof of our continued commitment to our customers," says Raj Sharma, CEO of 3CLogic.
As the new Director of Service Delivery, Byers will report directly to Robert Killory, Chief Customer Officer, and oversee the delivery of end-to-end contact center solutions, while ensuring all customer requirements are met. Byers brings over 10 years of contact center experience, with a strong background in VOIP and network infrastructures. Specializing in the implementation and support of contact centers and a 15-year IT veteran, he will directly manage 3CLogic’s Support team while expanding current operations to meet customer needs and expectations.
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Friday, July 11, 2014