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News : 3CLogic Helps Power Online Drivers Training Company
Rockville, MD, August 5, 2014 -- 3CLogic, delivering inbound, outbound and blended cloud-based contact center solutions, announced that online drivers training firm, I Drive Safely, will move its contact center to the company’s cloud software platform.
The company’s decision comes as part of a long-term strategy to improve efficiency and the overall client experience.
"I Drive Safely is consistently dedicated to enhancing the quality and service it offers its customers," said George Montgomery, CEO at I Drive Safely. "We are enthusiastic to be collaborating with 3CLogic to help us provide the highest standards of excellence to our customers, and an overall quality experience each time they use our online driver’s education and traffic school courses."
I Drive Safely will benefit from 3CLogic’s enhanced ability to mold to their current operations and business processes through customized integrations.
In addition to integrating with its CRM, 3CLogic will also offer integration with Verint’s actionable intelligence solution to help with the optimization of I Drive Safely’s customer engagements. I Drive Safely will also benefit from 3CLogic’s complete suite of contact center features including multichannel communications, skills-based routing, advanced scripting engine, intelligent reporting analytics, IVR, and predictive dialing.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About I DRIVE SAFELY LLC:
I DRIVE SAFELY is the leader in providing on-line traffic and safety courses, and certifications across the Untied Sates and Canada. Our Corporate offices are located and Carlsbad, CA and we offer 27/7 customer service through a team of highly qualified agents. Our contact center is located in Houston, TX
Published: Wednesday, August 6, 2014