News : 3CLogic Integrates with Microsoft Dynamics CRM
Rockville, MD, Aug 26, 2014 -- Today, 3CLogic, a provider in cloud-based contact centers hosted on Amazon Web Services (AWS), announces its technology integration with Microsoft Dynamics’ CRM, the worldwide provider in software, services, and solutions. The new partnership will provide enterprise businesses of all sizes with a complete suite of inbound, outbound, and blended contact center solutions while simultaneously syncing operations and order management activities with Microsoft Dynamics CRM platform.
The latest integration will allow current and future Microsoft Dynamics clients to seamlessly communicate with customers using 3CLogic’s contact center offerings (including voice, email, chat, and text) while still enjoying Microsoft’s CRM platform. Implementing 3CLogic and Microsoft Dynamics together, reps will be able to launch sales and marketing campaigns, access customer records, and keep track of sales and inventory with just one click using call center capabilities delivered in the cloud.
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About Microsoft Dynamics CRM:
CRM software from Microsoft Dynamics CRM offers customer relationship management and crm online solutions for sales, customer service, and marketing.
Published: Wednesday, August 27, 2014