Rockville, MD, USA, Aug 25, 2020 -- 3CLogic, a provider of cloud contact center software, announced its latest partnership with AVANT Communications, a platform for IT decision-making and a distributor for technologies.
"Recent research proves that voice remains an important part of the customer service value chain," explains Denis Seynhaeve, 3CLogic CEO. "At the same time, enterprise organizations are trying to simplify the number of core systems and platforms they use, especially in this new remote work environment. Our ability to act as a voice and call center extension to an existing CRM or customer service management platform without offering overlapping services, as opposed to yet another loosely integrated but independent platform to manage, has been well received by the market."
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"In the current climate of accelerated digital transformation, it’s vital that enterprises have access to the best solutions and this partnership with 3CLogic provides our network of Trusted Advisors a leading cloud contact center platform to help companies enhance their customer experience offerings," said AVANT President Drew Lydecker. "For more than a decade, our Trusted Advisors have leveraged their expertise in order to help customers make smart technology investments to succeed now and thrive in the future. This partnership with 3CLogic is another step in that mission to continue fueling enterprise growth."
Posted by Veronica Silva Cusi, news correspondent
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
AVANT is a platform for IT decision-making and a distributor of technologies. AVANT provides value to its extensive network of Trusted Advisors with original research, channel sales assistance, training, and tools to guide decision-making around IT services that promote business growth.
Published: Thursday, August 27, 2020
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