News : 3CLogic Provides Software Tools to Allied Commercial Financial
Rockville, MD, Oct 21, 2014 -- 3CLogic, delivering inbound, outbound and blended cloud contact center solutions, announced Allied Commercial Financial is the latest to select its cloud software platform.
Allied was in need of a more flexible solution to replace its previous cloud contact center platform. "Our former vendor simply lacked the lead and call management features we require to be competitive and effective. It was simply too difficult to make it work the way you needed it to," states Blake Zinke, COO at Allied. Allied reviewed more than 20 different cloud contact center providers selecting 3CLogic. "Honestly, it was a breath of fresh air," explains Zinke. "The solution is intuitive, the features on target, the architecture makes sense, and the support team is always ready and helpful."
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Friday, October 24, 2014