News : 3CLogic Responds to TCPA Regulations with New Software Features
Rockville, MD, Jan 13, 2015 -- 3CLogic, a provider of inbound, outbound and blended cloud contact center solutions, announces the release of an enhanced version of its Telephone Consumer Protection Act (TCPA) compliant platform. The release is in response to the latest updates to TCPA Regulations.
While TCPA Regulations have long governed the manner in which consumers may be contacted, recent updates have extended the scope to prevent businesses from using advanced dialer solutions to contact individuals unless "prior expressed consent" has been given. To ensure compliance, 3CLogic’s TCPA-friendly solution allows businesses to distinguish call campaigns between TCPA and Non-TCPA projects.
To ensure TCPA compliance, call handling features are restricted to the following categories – Save, Schedule, Result Code, and Finalize.
3CLogic’s reporting framework, Athena, can still capture result codes for leads in TCPA enabled projects for further analysis and reporting.
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Wednesday, January 14, 2015