News : 3CLogic Scores High Marks in Independent Customer Satisfaction Survey
Rockville, MD, Jan 6, 2015 -- 3CLogic, delivering inbound, outbound and blended cloud-based contact center solutions, announces it has continued to score high marks in 13 customer satisfaction categories in DMG Consulting LLC’s annual 2014-2015 Cloud-Based Contact Center Infrastructure Market Report.
Among the categories highlighted in the DMG Consulting survey, 3CLogic led in:
Outbound Features and Functionality
Tied for First in Scalability
Tied for First in Blended (Inbound/Outbound) Capabilities
The company also went on to tie for the top spot for Overall Vendor Satisfaction, ranking:
First in Professional Services
First in Service and Support
Tied for First in Training
Tied for first in Implementation
3CLogic also ranked in the top three for ease of integration, agent interface, Interactive Voice Response (IVR), platform reliability and dependability, and business continuity/disaster recovery.
"To be ranked so highly by our customers for the second-year running is a great feeling," states Raj Sharma, President & CEO of 3CLogic. "It helps to justify the strength of our solution and confirms our status as one of the leading cloud contact center providers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
More Editorial From 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Wednesday, January 7, 2015