News : 3CLogic Scores High Marks in GetApp’s Call Center Rankings
Rockville, MD, USA, Oct 6, 2015 -- 3CLogic, a provider of cloud contact center software, announced it has been ranked among the top Cloud Call Center providers by GetApp for the third consecutive quarter. Recently acquired by Gartner, GetApp’s "Top 25 Call Center Apps Based in the Cloud" rankings measure vendors based on five key criteria: integration capabilities, security, reviews, media presence, and mobile.
"We are honored to be recognized by yet another distinguished organization for our solution’s superior performance and capabilities," explains Guillaume Seynhaeve, VP of Sales and Marketing at 3CLogic.
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
GetApp is a vendor independent business applications marketplace, with a strong focus on SaaS and Cloud based apps.
Published: Thursday, October 8, 2015