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News : 3CLogic Scores High Marks in Customer Satisfaction
Rockville, Md., March 19, 2014 -- 3CLogic, delivering inbound, outbound and blended cloud-based contact center solutions, announces it has scored top marks in 10 customer satisfaction categories in DMG Consulting LLC’s annual 2013-2014 Cloud-Based Contact Center Infrastructure Market Report.
Among the categories highlighted in the DMG Consulting customer survey, 3CLogic led in security, and tied for first in reliability and scalability, ease of integration with third party providers, system flexibility, ability to improve agent productivity, ability to improve supervisor efficiency, and ability to improve customer experience. 3CLogic also ranked in the top three in overall product features and functionality, agent interface, multi-channel capabilities, and historical reporting.
Raj Sharma, President & CEO of 3CLogic says "We are thrilled to have been ranked so highly by our customers in such important categories as reliability, scalability, and security. This simply demonstrates the strength of our offering and how well poised we are to emerge as one of the primary leaders and providers of best-in-class cloud-based contact center solutions."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From 3CLogic
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
About DMG Consulting LLC:
DMG Consulting LLC is a strategic advisor to companies large and small. The company mission is to leverage technology, process and people to optimize operational efficiency, sales and profits for its clients. The actionable strategies and tactics effect change in internal process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. The company methodology includes in-depth analysis of all processes, systems and staff that touch customers.
Published: Thursday, March 20, 2014