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News : 3CLogic Secures Investment from Recurring Capital Partners to Support Growth and Expansion

#contactcenterworld, @3clogic

Rockville, MD, USA, April 6, 2021 -- 3CLogic, voice-enabling solution and cloud contact center platform, announced the extension of a SaaS credit facility from Recurring Capital Partners to support its continued global growth in 2021. The line will be used to accelerate investments in sales, marketing, and product development.

"We are thrilled to be partnering with Recurring Capital as we continue to grow domestically and internationally," states Denis Seynhaeve, Chief Executive Officer at 3CLogic. "It’s yet another tremendous endorsement of both our product and go-to-market strategy as the voice-enabling solution for leading CRM and Service Management platforms, such as ServiceNow."


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"Enterprises are rapidly transitioning legacy systems to modern cloud workflow systems while adopting Voice AI in order to deliver a better customer experience. We see a large opportunity for 3CLogic," said Brian Henley, Managing Partner of Recurring Capital Partners. "We were very impressed with the company’s business model and strong metrics. We look forward to working with the team and helping them grow to the next level."

#contactcenterworld, @3clogic

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 3CLogic:
Company Logo3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
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Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Wednesday, April 7, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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