News : 3CLogic Strengthens Footprint With Additional Funding
Rockville, Md., March 4, 2014 -- 3CLogic, delivering an inbound, outbound and blended cloud-based contact center solutions, announces it has closed a series B round of funding. Led by Blu Venture Investors, the investment will support the company’s rapid growth to further expand its call center software-as-a-service (SaaS) business offerings. In addition, as part of its commitment to advance service delivery and ensure customer-centric operations, 3CLogic has appointed Robert Killory as Chief Customer Officer (CCO).
As the new Chief Customer Officer, Killory brings significant contact center and technical experience to 3CLogic where he will focus on developing strategies and executing programs designed to sustain a superior customer experience. Killory joins 3CLogic from Leading Edge Technology Solutions, LLC, a contact center technology firm that provides consulting services and executive guidance for organizations, with a special focus on TouchStar clients. In this role, he focused on open architecture and scalability, while allowing the business and its customers to drive the technological roadmap as opposed to allowing technology to dictate business operations. Utilizing his deep knowledge of contact center operations, he ensured that technology was an enabler of business profitability.
"This injection of capital will support our continued expansion efforts and fuel future growth as the demand from enterprises for cloud-based contact center solutions accelerates," said Raj Sharma, President and CEO of 3CLogic. "The Blu Venture team are seasoned investors who provide time and knowledge, as well as funding to ensure their entrepreneur partners are successful. 3CLogic is on a strong growth path and the time is right to enlist Killory’s outstanding expertise to ensure that our customers can grow with 3CLogic as their technology partner."
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Thursday, March 6, 2014