News : 3CLogic Unveils New Reporting and Scripting Platforms
Rockville, MD, April 8, 2014 -- 3CLogic, delivering inbound, outbound and blended cloud-based contact center solutions, announces its 5.0 software release in which it unveiled its new Athena Reporting framework, Iris scripting engine, and additional product upgrades. The software release comes at a time when the contact center industry is undergoing a huge technological overhaul, as companies are increasingly adopting cloud-based contact center solutions to replace traditional premise-based options. More importantly, as businesses increasingly look to achieve a competitive advantage via their contact centers by improving customer experience, upselling, and first call-resolutions, the need for accurate and real-time reporting analytics and enhanced scripting engines has never been more crucial and yet so lacking within current solutions. With its new 5.0 software release, 3CLogic aims to fill that gap, while providing companies and supervisors the flexibility, data insight, and tools to easily respond to their clients’ changing needs and expectations.
"Our ongoing mission is to allow contact center executives to focus on what matters - their business," said Robert Killory, Chief Customer Officer of 3CLogic. "With these new features and enhancements, 3CLogic changes the current passive reporting functions with customizable tools and real-time scripts allowing contact centers to analyze and adapt. The Athena Reporting framework and Iris Scripting engine are a reflection of our continued commitment to providing our clients with the tools they need to successfully focus on their business."
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Wednesday, April 9, 2014