News : 3CLogic Unveils Newest Cloud Communication Platform for Enterprise and Call Centers
Rockville, MD, USA, May 12, 2016 -- 3CLogic, a provider of cloud communication as a service, announced its latest software release in which it unveiled its new hybrid cloud solution. With its latest release, 3CLogic aims to offer a greater degree of freedom regarding the delivery of its cloud communication software, while extending its library of APIs to allow for more client-driven implementations.
"We recognize that despite cloud-first strategies dominating most roadmaps, the migration to cloud can be more complex for organizations still heavily tethered to existing on-premise systems," explains Raj Sharma, COO at 3CLogic. "Our latest platform helps to facilitate cloud adoption by leveraging a company’s existing investment in system infrastructure, such as Cisco and Avaya, while extending the efficiencies and scalability of our latest end-to-end cloud communication platform. It truly offers the best of both worlds."
Posted by Veronica Silva Cusi, news correspondent
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3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Friday, May 13, 2016