Rockville, MD, USA, Jan 16, 2019 -- 3CLogic, a provider of cloud contact center software, announced the appointment of Matt Durkin as Vice President of Sales, where he will lead 3CLogic’s direct and channel sales efforts. In the wake of strong 2018 momentum, Matt will be responsible for growing revenue and extending 3CLogic solution’s reach worldwide.
"We’re excited to kick off 2019 with Matt at the helm of the 3CLogic sales team as we continue our mission to help enterprise strengthen their customer and workforce communications through deep integrations with CRMs and service management platforms," said Denis Seynhaeve, CEO, 3CLogic.
"As VP of sales, Matt will accelerate the scaling of our direct and inside sales teams to support our growth, with a primary focus on large enterprise support and service organizations. His ability to build solid teams and strong channel selling experience in B2B will be key assets as we help more enterprises realize the full business value of our integration with their CRM or Service Management Platforms."
Matt brings more than 20 years of experience in technology and healthcare industry sales and business development. Before joining 3CLogic, Matt ran the healthcare sales division for Dell-Compellent, Clariion, Terascape and Neartek Inc.
"I’m proud to join the 3CLogic team and look forward to driving successful digital transformation in the enterprise market," said Matt Durkin, VP of sales, 3CLogic. "Customer experience is rapidly becoming the most important differentiator between businesses and 3CLogic is leading the pack when it comes to providing cloud base solutions enabling a holistic approach to customer care. I’m excited to jump in and build on the momentum."
Posted by Veronica Silva Cusi, news correspondent
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
Published: Thursday, January 17, 2019