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News : 400 to Lose Jobs in Closure of Colorado Springs Call Center
Colorado Springs, March 14, 2014 -- Indian call center provider Firstsource Solutions Ltd. will close its Colorado Springs center in September and lay off all 400 employees, the company confirmed.
"With changing demands in the marketplace, a client has made the decision to cease contact center services provided by Firstsource Group USA, Inc. in Colorado," the company said in an emailed statement. "Employees have been informed of this transition. Firstsource is conducting on-site briefings and providing updates and assistance to employees throughout this period."
Firstsource acquired the center at 5725 Mark Dabling Blvd. in 2008 from British banking giant Barclays PLC, which it opened two years earlier to issue credit cards that rewarded customers of airlines, cruise lines, hotels and retailers.
The layoff is the second in eight years for some center employees who previously worked for a Bank of America call center that closed in 2006.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Back To The Basics
More Editorial From Firstsource Solutions
About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
Published: Tuesday, March 18, 2014