News : 49 Jobs Go at Devonport Call Centre
Nov. 8, 2013 -- Devonport call centre Sitel has sacked 49 people.
Sitel Australia said it has consulted with staff following the short-notice decision of one of its clients to downscale its external support.
Staff are expected to finish about mid-December.
"Unfortunately, we have no control with regard to the timing and scale involved, but in response to the client decision we are doing our best to alleviate the effect on staff through redeployment where possible and the provision of outplacement services,'' Sitel General Manager for Australia and New Zealand Brendan Mengel said.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, November 11, 2013