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News : 50 New Jobs Up for Grabs as Life Insurance Firm Moves to Hull City Centre

#contactcenterworld

Hull, UK, Feb 18, 2019 -- A life insurance business which plans to double its workforce in the coming months has moved to new offices in the centre of Hull.

Global Life Distribution, which trades as Promis Life, currently employs more than 50 people in the city, and is relocating to the refurbished Worx development on the corner of Beverley Road and Spring Bank.

The move to the Worx, joining a host of other new faces at the city centre business complex, comes as Promis Life aims to employ up to 50 new people in the next six months.

Jiin-Wei Ewe, chief sales officer at Promis Life, said: "We looked at other places in Hull and elsewhere and in the end we moved very quickly. We could see what they had done here with the other businesses which have moved in and that made a big difference.


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"We wanted something which is calm, warm and home-like and we have invested in Hull because we have a great sales team and we want them to build careers with us.

"We are going to bring in people who are like-minded and want to achieve the same things as us and we want to double our staff in the next six months on the way to gaining recognition as a leading player in the market."

The move means Worx is now close to capacity, with more than 300 people working in the building.

A major revamp of the building, on Blundell’s Corner, has seen the arrival of safety equipment giant Arco, Springboard children’s nursery and Planet Gym.

In the coming weeks, rock climbing centre Mad Volume Climbing is also expected to open its doors.

Promis Life opened in Hull in January 2015, renting space in George Street from call centre company ResQ.

Paul White, agency director at Garness Jones chartered surveyors, said of the move: "Promis Life didn’t want just another call centre, and there are signs of innovation throughout the office with breakout space, learning and training areas which are open plan to encourage interaction…

"They provide further evidence of the demand from progressive businesses for a high-quality working environment with facilities which can boost productivity by also promoting relaxation.

"The presence within Worx of a children’s nursery and a gym with an indoor climbing centre coming soon all adds to the appeal and it’s no coincidence that demand has been so high."

Worx owners Allenby Commercial bought the building back in 2016.

Georgia Allenby, design and marketing director, said: "Our vision when we bought the building was to adopt the same imaginative approach that we continue to take at our other sites in and around Hull including The Bloc, The Maltings, Paragon Arcade, Hideout Hotel and Danish Buildings.

"We have transformed the exterior of the building with an ongoing landscaping scheme and we have created stylish, independent entrances to each refurbished office."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hulldailymail.co.uk


Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Tuesday, February 19, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

5.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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