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News : 500 Out of Work as Bremerton Call Center Closes
Bremerton, WA, USA, Jan 28, 2016 -- About 500 workers will lose jobs by the end of March as phones stop ringing at the Concentrix call center in East Bremerton.
Concentrix spokeswoman Jyllene Miller said the company will vacate the sprawling McWilliams Road customer service facility March 28, though operations will wind down sooner. Employees were notified this week. Miller said the closure was due to business changes being made by the center's corporate client. She declined to name the client, citing a confidentiality agreement.
"We're so incredibly thankful for the hard work and effort of our staff there," Miller said. "We enjoyed our staff and enjoyed being part of the community."
Call center employees told the Kitsap Sun the client is Sprint. The mobile carrier is in the midst of a massive cost-cutting campaign that will eliminate 2,000 call center jobs across the country, according to media reports.
Miller said Concentrix will file a Worker Adjustment and Retraining Notification with the state Employment Security Department this week. Large companies are required to give 60-day notice of layoffs or facility closures.
While the company eliminates its brick-and-mortar operation in Bremerton, Miller said Concentrix is adding more "work at home" positions, and will give priority to displaced call center workers as it interviews for those jobs. "A few hundred" at-home positions will be available, she said.
"We're going to continue to be a big employer in the state," Miller said.
Jobs available at the center were generally low paying and required little experience. A recent Concentrix posting for "customer service advisers" offered $10.50 an hour, plus benefits and performance incentives. The positions required a GED or high school diploma, and at least six months of customer service experience.
Working at Concentrix was "a very demanding job," one employee said in an email Thursday, adding turnover at the call center was high. He'd already begun applying for new jobs but said many co-workers still were processing news of the closure.
"This is all so fresh and new, no employee has had time to fully think yet," the employee said in the email.
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Friday, January 29, 2016