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News : 5,000 Complaints on 'Samadhan' Helpline

#contactcenterworld

Chhatrapati Sambhajinagar, India, Mar 21, 2023 - There are no public representatives in the municipal corporation at present. Common citizens had to throng the ward offices and headquarters for basic amenities.

A helpline was launched in October, 2022 in collaboration with Smart City for the convenience of citizens.

As many as 5,000 citizens registered complaints on this helpline. Three and a half thousand complaints were resolved. The process of redressal of remaining complaints is in progress.

Under the guidance of Smart City CEO Dr Abhijit Choudhary, under the integrated command and control center of Smart City, complaints were facilitated through 'Samadhan' helpline number 155304.

The helpline was launched by guardian minister Sandipan Bhumre. Helpline for women, elderly persons is playing a valuable role. Citizens responded well to the helpline in just five months.

Complaints about garbage vans not coming, street lights off, nuisance of stray dogs, drainage line choked up, property tax and water tax are the highest. The helpline is open from 9 am to 6 pm.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.lokmattimes.com

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Loyalty Versus Satisfaction

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Published: Thursday, March 23, 2023

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2023 Buyers Guide
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Business Continuity

 
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Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

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