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News : 560 New Contact Tracers Wanted in Belgium

#contactcenterworld, @randstad

Brussels, Belgium, Nov 21, 2021 - Rising coronavirus infections mean that HR services provider Randstad is looking for 560 contact tracers for call centres in the Bruges, Ghent, Ypres and Mechelen region.

Randstad wants to hire 560 new call centre agents as soon as possible, Belga News Agency reports.

"As a contact tracer you really make a difference in the fight against the coronavirus," said Wim Van der Linden, spokesperson at Randstad. "We are mainly looking for people who speak fluent Dutch, have good communication skills, can work well with a computer and are willing to work a variable schedule between 8 and 20 hours".

New staff members will first receive a week of training at a nearby call centre but then switch entirely to working from home.

Experience is not necessary, and students can also do this as an extra income. Interested people can register by texting "CONTACT" to the free number 8989.

#contactcenterworld, @randstad

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.brusselstimes.com


About Randstad:
Company LogoRandstad Holding is a temporary and contract staffing organisations. Set up in 1960 by Frits Goldschmeding in a one-roomed office in Amsterdam, it now has 1,600 branches and 642 in-house locations at customer sites in Europe and North America. It is divided into three segments: mass customised staffing (Randstad, Tempo-Team and other group companies), large scale staffing (Capac and Randstad Inhouse Services) and professionals staffi
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Today's Tip of the Day - Security Is A Human Need

Read today's tip or listen to it on podcast.

Published: Tuesday, November 23, 2021

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
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