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News : 6 BPO Firms Plan to Locate in Malaybalay City

#contactcenterworld

Davao City, Philippines, Oct 22, 2018 -- At least six call center firms have expressed interest to locate in Malaybalay City, the capital of Bukidnon, a development that is seen to make the city another hub for business process outsourcing (BPO) companies in Mindanao, an industry executive said.

In an interview at the sidelines of the Livelihood Exchange 2018 and Innovation Summit at the Marco Polo Hotel Davao Monday, Robert Tinsay, vice chairman of the Malaybalay Information and Communication Technology Council, said that aggressive promotion of the city to attract ICT investors is now gaining traction with at least two of the call center companies expected to start operations there within the year.

He said they expect at least 1,000 jobs to be created this year and another 2,000 jobs in 2019.

The executive also hopes the other four companies will open next year.

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Tinsay added representatives of these firms, both multi-national companies with operations in Cagayan de Oro City, visited Malaybalay thrice and had already identified areas where they can set up their offices.

He said they will meet again next week to forge a memorandum of agreement and for a possible signing of contract.

"The private sector is playing a role in bringing in investments in Bukidnon. We are no longer waiting for the government to initiate it… At the end of the day, we want to create jobs, it’s a private sector initiative and city government is supporting," he said.

He said the city government and local ICT players want to give more focus on BPO this time for its potential to create more jobs.

"That’s the driver right now. What is keeping our country afloat is OFW (overseas Filipino workers) remittance but there is, I think, this year IT will replace [it]," he said.

He said the city and provincial governments are supporting the local initiative of the private sector in setting up the Malaybalay Co-Working Space, an innovation hub for startups, which opened in August this year.

"We are offering free co-working space for startups and bringing free training programs for them, equipping them," he said.

He said the local government provided the facility with necessary hardware, internet connection, and training equipment to harness the skills of the local talents in Malaybalay.

"We want this to become a springboard to encourage locators to consider Malaybalay City, Bukidnon because the cost to operate is cheaper in Bukidnon than in major hubs like Cebu and Manila," he said.

"And most of the BPO talents we have, it’s their wish to have a call center there so that they will no longer have to go to Cagayan, Cebu, and Manila," he said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.mindanews.com


Today's Tip of the Day - Bring Fun To Work

Read today's tip or listen to it on podcast.

Published: Tuesday, October 23, 2018

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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